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Quality Assurance

Care Quality Commission Inspection (CQC)

Our last inspection was on 14th July 2025 and we were delighted with the results rating us as Good overall.

The inspection was carried out by two inspectors who had telephoned and spoken to fifteen people and six relatives before the site visit.

During the inspection, the inspectors spoke with six members of staff including the registered manager, operations manager, three supervisors and a healthcare assistant. They reviewed a range of records. This included seven people’s care records and medication records. They looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

After the inspection, the inspectors received feedback from seven professionals who have a working partnership with Kardinal Healthcare.

The inspection was split into five categories, a summary of feedback from the report can be found below: For a full report click on the link on our home page or visit the CQC website on www.cqc.org.uk.

Care Quality Commission Rated 'Good'

We pride ourselves in our rating from the CQC.

View Latest Report

Report Breakdown

Safe

Good

People told us unreservedly that the staff made them feel safe. One person said, ‘I do feel safe with my carers especially while we are out. They never rush, they leave when they leave.’ One relative told us, ‘She has quite a small team of carers and I feel she’s in good hands.’

Effective

Good

People and their relatives told us they had confidence in the skills and knowledge of the staff. ‘They always do things in the correct way.’ ‘They are very well trained – excellent. Nothing phases them.’

Caring

Good

People were consistently positive about the caring attitude of the staff. ‘They are absolutely caring and compassionate. I feel so fragile and they are just so kind to me. I would be lost without them.’

Responsive

Good

Care plans were detailed and provided personalised information for staff. Regular reviews ensured information was kept up to date and reflected the care provided. ‘If I’ve asked for things to be added to the plan it’s no problem.’

Well-Led

Good

People and their relatives said they were happy with the care and would recommend the service. ‘It’s a good service, they’ve never let me down. I’ve got complete confidence in them.’

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